Your privacy matters to pisogame. This Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a registered player under Philippine law.
pisogame uses 256-bit SSL encryption across all data transmissions. Your personal information — from your registered Philippine mobile number to your GCash details — is encrypted at rest and in transit.
pisogame does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate the platform and comply with applicable Philippine regulations.
pisogame collects only the personal data that is strictly necessary to provide the gaming service, process payments, comply with PAGCOR and DPA requirements, and maintain account security. Nothing more.
Under Republic Act 10173 (the Data Privacy Act of 2012), every pisogame player has rights over their personal data — including the right to access, correct, and erase their information. We honour all valid requests promptly.
pisogame does not hold your data indefinitely. Retention periods are defined by the purpose of collection and applicable legal obligations. Data that is no longer needed is securely deleted or anonymised.
In the unlikely event of a personal data breach, pisogame will notify affected players and the National Privacy Commission (NPC) within the timeframes required under Philippine law — without unnecessary delay.
pisogame is committed to protecting the privacy and personal data of every player who uses our platform. This Policy describes how pisogame collects, processes, stores, shares, and protects your personal information, and sets out your rights under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission of the Philippines.
By registering for a pisogame account, logging in, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with the pisogame Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of the Data Privacy Act of 2012, pisogame acts as the Personal Information Controller (PIC) in respect of the personal data collected through the platform. As PIC, pisogame is responsible for determining the purposes and means of processing your personal data, and for ensuring that all processing activities comply with applicable Philippine data privacy law.
pisogame operates as an online gaming platform serving the Philippine market, and all personal data collected is processed in the context of that service. Our Data Protection Officer (DPO) can be reached via the contact details set out in Section 15 of this Policy.
pisogame collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued Philippine ID (e.g., PhilSys ID, passport, driver's licence, UMID) | Age verification, KYC compliance, account identity |
| Contact Data | Philippine mobile number (+63 format), email address | Account communication, OTP delivery, support |
| Address Data | Home address, city or municipality, province | KYC verification, AML compliance |
| Financial Data | GCash account reference, PayMaya account reference, bank account name and last four digits (for BDO, BPI, Metrobank, UnionBank) | Processing deposits and withdrawals in PHP |
| Transaction Data | Deposit amounts, withdrawal amounts, dates, payment method references, transaction IDs | Accounting, AML monitoring, dispute resolution |
| Gaming Data | Game session history, bets placed, game outcomes, bonus usage, win/loss records | Service delivery, responsible gaming monitoring, fraud detection |
| Technical Data | IP address, device type, browser type and version, operating system, mobile network (Globe, Smart, DITO) | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, navigation paths, session duration, feature interactions | Platform improvement, marketing analysis (aggregated) |
| Communications Data | Support chat transcripts, emails sent to pisogame, feedback submitted | Customer service, quality assurance, dispute records |
pisogame collects personal data through the following channels:
pisogame processes your personal data for the following specific purposes:
pisogame processes your personal data on one or more of the following legal bases under the Data Privacy Act of 2012:
7.1 pisogame does not sell your personal data to any third party. We may share your data only in the following circumstances and only to the extent necessary:
7.2 All third parties with whom pisogame shares personal data are required to maintain its confidentiality, process it only for the specified purpose, and adhere to applicable data protection standards.
pisogame retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure (AML compliance) |
| KYC documents | Duration of account + 5 years after closure |
| Transaction records | 10 years (Anti-Money Laundering Act requirement) |
| Gaming session records | 5 years from session date |
| Support communications | 3 years from last interaction |
| Technical / server logs | 12 months on a rolling basis |
| Marketing consent records | Until withdrawn + 3 years |
Upon expiry of the applicable retention period, pisogame will securely delete or irreversibly anonymise the relevant personal data.
pisogame implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
10.1 The pisogame website uses cookies and similar tracking technologies to operate certain platform functions, analyse usage patterns, and deliver a better user experience to Filipino players. A "cookie" is a small text file placed on your device by a website when you visit it.
10.2 pisogame uses the following types of cookies:
10.3 You can control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will significantly affect your ability to use the pisogame platform, including the pisogame Login function.
Under Republic Act No. 10173 (Data Privacy Act of 2012), every pisogame player has the following rights with respect to their personal data:
To exercise any of these rights, contact the pisogame Data Protection Officer using the contact details in Section 15. pisogame will respond to valid requests within 15 business days (Philippine Standard Time). We may need to verify your identity before processing your request.
The pisogame platform is strictly for players aged 21 years and above. pisogame does not knowingly collect personal data from any person under 21 years of age. The platform is not directed at minors.
If pisogame becomes aware that personal data has been collected from a person under 21, the relevant account will be closed immediately, any winnings forfeited, deposits returned at pisogame's discretion, and all associated personal data deleted from our systems without undue delay.
If you are a parent or guardian and believe that a minor has used the pisogame platform, please contact our support team immediately so that the matter can be investigated and resolved.
13.1 pisogame may send you promotional messages, bonus notifications, and platform updates by SMS (to your registered Philippine mobile number), email, or in-platform notification — but only where you have given your explicit, separate consent to receive such communications at the time of registration or thereafter.
13.2 You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your pisogame account settings, or by contacting our support team. Withdrawal of consent will not affect your ability to use the pisogame platform or receive transactional communications (such as deposit confirmations and withdrawal notifications).
13.3 pisogame will not use your personal data for profiling for marketing purposes beyond what is disclosed in this Policy.
14.1 pisogame may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, pisogame will notify registered players via email or by displaying a prominent notice on the platform prior to the changes taking effect.
14.2 The current version of this Policy, including its effective date, is always available at pisogame.onl/privacy-policy. Continued use of the pisogame platform following the effective date of an updated Policy constitutes acceptance of the revised terms.
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data by pisogame, please contact our Data Protection Officer:
If you believe pisogame has failed to handle your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.
Your personal data is protected. Your transactions are encrypted. Your rights are respected. Now that you know how pisogame handles your data, join 500,000+ Filipino players and start playing today.
For players 21 years and above only. Please play responsibly.