pisogame Frequently Asked Questions

Creating a pisogame account takes less than two minutes. Click the Register button on the homepage, enter your full name, a valid Philippine mobile number (+63 format), email address, date of birth, and a secure password. You must be at least 21 years old to register. Once submitted, you will receive an OTP on your mobile number to verify and activate your account.

pisogame requires KYC verification before processing any withdrawal. Accepted Philippine government-issued IDs include: PhilSys National ID, passport, driver's licence, UMID, PRC ID, and SSS/GSIS ID. You will need to submit a clear photo or scan of your ID showing your full name and date of birth. KYC reviews are typically completed within 24 hours on business days.

No. pisogame strictly enforces a one-account-per-player rule. Opening duplicate accounts — whether under the same name, mobile number, device, or payment method — is a violation of the Terms and Conditions. Duplicate accounts will be closed and any associated winnings forfeited. If you have lost access to your original account, contact support to recover it instead of creating a new one.

On the pisogame Login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to the registered email or mobile number, contact pisogame support via Live Chat with your account details for assisted recovery.

To close your pisogame account voluntarily, contact the support team via Live Chat or email [email protected]. Before closure, any remaining wallet balance will be processed as a withdrawal to your registered payment method, subject to KYC completion and standard withdrawal terms. If your reason for closing is related to problem gambling, pisogame strongly recommends self-exclusion as a first step — see the Responsible Gaming page for details.

The minimum deposit on pisogame is ₱100. This applies across all accepted payment methods including GCash, PayMaya, BDO, BPI, Metrobank, and UnionBank. There is no fee charged by pisogame for deposits, although your payment provider may apply their own transaction charges. Deposits are generally credited to your pisogame wallet instantly or within a few minutes.

GCash deposits on pisogame are processed in real time — funds typically appear in your wallet within seconds of completing the GCash payment. This makes GCash the most popular deposit method among Filipino pisogame players. Make sure you are using the GCash account registered under your own name, as third-party deposits are not permitted under pisogame policy.

pisogame processes withdrawal requests promptly once KYC verification is complete. GCash and PayMaya withdrawals are typically credited within 1 to 24 hours. Bank transfers to BDO, BPI, Metrobank, and UnionBank may take 1 to 3 business days depending on your bank's processing schedule. Withdrawals submitted over weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal on pisogame is ₱200. There is no maximum single withdrawal limit stated for standard accounts, although high-value withdrawals may be subject to additional identity verification as part of pisogame's AML compliance process. Withdrawal requests can only be made to a payment method registered in your own name — matching the name on your pisogame account and KYC documents.

Common reasons a pisogame withdrawal may be pending include: KYC documents not yet submitted or still under review, an active bonus with unmet wagering requirements, a withdrawal submitted outside of standard processing windows, or a security review triggered by unusual account activity. Log in to your account to check your KYC status. If the issue isn't clear, contact pisogame Live Chat support — available 24/7.

pisogame offers a large library of online slot games from leading providers, including JILI slots which are very popular among Filipino players for their high RTP rates, bonus features, and familiar themes. You will also find classic three-reel slots, video slots with progressive jackpots, and themed titles covering everything from ancient mythology to local Filipino flavour. New slot titles are added regularly.

All slot and non-live casino games on pisogame use certified Random Number Generation (RNG) systems that are independently tested and audited for fairness. Live dealer games use real physical equipment in regulated studio environments with continuous monitoring. pisogame operates within the PAGCOR regulatory framework for online gaming in the Philippines, which requires compliance with fair play standards.

Yes. pisogame is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in your mobile browser — no app download is required, though a dedicated app may be available for select devices. Filipino players using Globe, Smart, or DITO mobile data can access pisogame without issue. For the best experience, use a stable Wi-Fi or 5G/4G connection when playing live dealer games.

pisogame offers virtual sports and select sports-themed gaming content. For specific coverage of PBA basketball, sabong (cockfighting), and other Philippine sports events, check the current games and categories listed in your pisogame account — the available content is updated regularly and may vary by season or event schedule. The Virtual Sports section offers simulated sports action available around the clock.

RTP (Return to Player) rates vary by game title on pisogame. Most JILI and other partner-studio slots published on the platform carry RTP rates between 96% and 98%, which is competitive compared to industry standards. The RTP for each specific game is disclosed in that game's information or paytable section. Higher RTP means the game returns more to players on average over a large number of rounds.

pisogame offers a welcome bonus to newly registered Filipino players on their first deposit. The specific bonus amount, match percentage, and minimum deposit threshold are published on the Promotions page of your pisogame account. Welcome bonus terms include a wagering requirement that must be met before winnings derived from the bonus can be withdrawn. Always read the full promotion terms before claiming any offer.

A wagering requirement is the total amount you must wager before bonus funds or bonus-derived winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the funds unlock. On pisogame, different game types contribute differently to wagering — slots typically contribute 100%, while live table games may contribute a lower percentage. Check each promotion's specific terms.

No — bonus funds on pisogame cannot be withdrawn directly. Bonus credits must first be converted to real-money funds by meeting the wagering requirements specified in the promotion terms. Only the real-money portion of your wallet (including any wagering-cleared winnings) is withdrawable. If you prefer not to meet wagering requirements, you can forfeit the active bonus via Account Settings, after which your real-money balance becomes withdrawable.

pisogame rewards regular players through loyalty points and a tiered VIP programme. As you play and wager, you accumulate points that unlock higher VIP tiers — each offering better reload bonuses, faster withdrawal processing, higher limits, and a dedicated account manager for top-tier members. Full details of the current loyalty programme structure are available in the Promotions section of your pisogame account.

Free spins on pisogame are awarded as part of specific promotions and are valid on designated slot titles only. Each free spin has a fixed coin value. Winnings from free spins are credited as bonus funds and are subject to a wagering requirement before they can be withdrawn. Free spins may also have an expiry period — typically 24 to 72 hours from the time they are credited — so use them before they expire.

pisogame operates as an online gaming platform serving the Philippine market within the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation, which is the government body responsible for regulating and licensing gaming operations in the Philippines. Players should be aware that online gaming regulations in the Philippines require operators to follow PAGCOR standards, including responsible gaming requirements and age verification.

The minimum age to register and play on pisogame is 21 years old. This is the legal minimum age for casino-style gambling in the Philippines as mandated by PAGCOR. Age is verified during the KYC process through a valid Philippine government-issued ID. Any account found to belong to a player under 21 will be closed immediately, winnings forfeited, and the matter escalated as required.

To activate self-exclusion on pisogame, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion period: 6 months, 1 year, 2 years, or permanent. Self-exclusion takes effect immediately upon confirmation and cannot be reversed until the chosen period expires. If you need immediate assistance activating self-exclusion, contact pisogame Live Chat support 24/7.

pisogame provides six built-in responsible gaming tools accessible from Account Settings: deposit limits (daily, weekly, monthly), session time limits, reality check reminders, loss limits, cooling-off periods (1 to 30 days), and self-exclusion (6 months to permanent). All protective tools activate instantly. Limit increases have a mandatory 24-hour delay to prevent impulsive decisions. Full details are available on the pisogame Responsible Gaming page.

pisogame does not charge a platform fee for standard withdrawals. However, your bank or e-wallet provider — GCash, PayMaya, BDO, BPI, Metrobank, UnionBank — may apply their own transaction or transfer fees according to their current rates. pisogame recommends checking your payment provider's fee schedule before submitting a large withdrawal to avoid surprises.